How to ship a package and shipping Q&A

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This article includes a short introduction of shipping process and common questions during shipping.

How to ship a package?

1. If it's an international shipment, you may need to check which items are prohibited by the destination country. If it's a domestic shipment, then you don't need to consider it.

2. You may want to know the cost before shipping your package. To get a quote, you can bring your package to a local shipping store, or you can measure the weight and dimension of the package yourself, and then quote online.

3. When you ready to ship your parcel, bring your package to a local shipping store. Regular packing standard requires a corrugated box. You may use your own box or purchase a shipping box at the store.

4. To create a shipping label, the employees will measure the weight and dimension of your package, and ask for the send's and receiver's shipping information (name, phone, address and postal code......). If it's an international shipment, you may need to fill out a customs form.

5. It's better to double-check the information on the shipping label before you pay for the shipping fee. Wrong information may cause the delay of the shipment.

Shipping Q&A

1. Why do I fill out a customs form for my international package?

A customs form will help customs officers understand whether your package is safe to enter the destination country or not and how much duties and taxes they need to charge you or the receiver. If you don't provide a customs form, the shipping process will be delayed.

2. How much do I have to pay for the duties and taxes?

It depends on the policy of the destination country. Different countries charge different percentages of duties and taxes on different products. You can browse the official customs website of the destination country to calculate them.

3. What documents do I need to provide for an international shipment?

Usually there is no need to provide other documents. However, if your package contains special items such as chemical samples, you may need to provide a data safety sheet.

4. Which items are prohibited and non-mailable?

For international shipments, common prohibited items include meat and meat products, animals and animal products, plants, weapons, skins, insects and reptiles, fresh fruits and vegetable......

Some items can be non-mailed according to the couriers, such as perfume, cigar, batteries, lighters......

5. Can I submit a claim if my package is broken?

Of course! However, you may not get a refund because many couriers don't take responsibility for the broken of packages during shipping process. So be sure you pack your items very well before shipping the package.

6. Can I purchase insurance?

Of course! The liability coverage is up to $100 for each package under most circumstances. You are able to purchase extra insurance for your package. Usually the insurance rate is around 3%-5%.

Below is a comparison of shipping information among several couriers in Canada.

For more information, please browse our website:

Thanks for reading! Have a wonderful day!

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